About
Microsoft Certified System Administrator with 8+ years of expertise in cloud infrastructure, system administration, and technical support, specializing in Azure and Windows environments. Proven ability to optimize cloud costs, enhance system performance, and resolve complex technical challenges, ensuring seamless operations. Adept at leveraging strong problem-solving skills and a proactive approach to drive efficiency and reliability in dynamic IT landscapes.
Work
Gandhinagar, Gujarat, India
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Summary
Leading cloud infrastructure support and system administration for critical client environments, ensuring high availability and optimal performance.
Highlights
Managed and resolved complex technical issues for Azure cloud infrastructure, reducing incident resolution time by 15% for key clients like DPWORLD.
Implemented proactive monitoring and maintenance strategies for Windows Server and VMware ESX environments, improving system uptime by 10%.
Optimized Azure resource utilization and configurations, contributing to a 5% reduction in operational costs while maintaining service levels.
Provided expert technical support for Active Directory, Identity and Access Management (IAM), and networking issues, enhancing user experience for over 500 users.
Gandhinagar, Gujarat, India
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Summary
Oversaw comprehensive IT operations and resource management, driving efficiency and technical excellence within the organization.
Highlights
Managed IT infrastructure projects from conception to completion, ensuring timely delivery and adherence to budget constraints.
Streamlined IT support processes, resulting in a 20% improvement in service request turnaround time.
Administered Windows Server environments and Active Directory, maintaining robust and secure network operations for 100+ employees.
Utilized Powershell scripting for automation of routine tasks, increasing operational efficiency by 15%.
Surat, Gujarat, India
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Summary
Analyzed and interpreted complex datasets to generate actionable insights, supporting data-driven decision-making for business operations.
Highlights
Collected, cleaned, and analyzed large datasets to identify trends and patterns, informing strategic business decisions.
Developed and maintained reports and dashboards using various data analysis tools, improving data accessibility for stakeholders.
Supported senior analysts in conducting market research and competitive analysis, contributing to a 5% increase in lead generation efforts.
Navsari, Gujarat, India
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Summary
Provided essential technical support and system maintenance, ensuring reliable IT services for end-users and organizational operations.
Highlights
Provided first-line technical support for hardware, software, and network issues, resolving an average of 15 tickets daily.
Performed routine system administration tasks including patching (WSUS), backups, and user account management.
Assisted with the installation and configuration of new IT equipment and software, ensuring seamless integration into existing infrastructure.
Maintained inventory of IT assets and managed software licenses, contributing to efficient resource allocation.
Languages
Hindi
English
Gujarati
Skills
Active Directory
Active Directory.
Azure Active Directory
Azure Active Directory.
Azure Infrastructure as a Service (IaaS)
Azure Infrastructure as a Service (IaaS).
Cloud Computing
Cloud Computing.
Identity and Access Management (IAM)
Identity and Access Management (IAM).
Information Technology
Information Technology.
Azure Cost Optimization
Azure Cost Optimization.
Microsoft Azure
Microsoft Azure.
Networking
Networking.
Powershell
Powershell.
Problem Solving
Problem Solving.
Resource Management
Resource Management.
Server Administration
Server Administration.
Technical Support
Technical Support.
VMware ESX
VMware ESX.
Windows Server
Windows Server.
Windows System Administration
Windows System Administration.
WSUS
WSUS.